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Q. How quickly can you deliver? - We try to deliver within 7 days of full cleared payment being received.
Q. Do you deliver? - Yes we can arrange delivery for you directly. We offer direct delivery, between Barcelona and Monaco and up to 75km in land between these points. Prices will be quoted at your request and will be dependent on your location. Flexibility on delivery dates/times on your part will allow us to keep the charges down for you, as will multiple item orders.
Q. We don’t need delivery for a while and not sure of when we will need it can you help? - A frequent question, often customers want to buy bedroom furniture in preparation for a new house move or move abroad. With completion dates often variable. We are happy to hold stock purchased until you are ready to take delivery
Q. Can you make a design piece for us? - Up until recently no. To have a new piece of furniture designed costs several times what we retail. Several versions are made and often several are discarded in reaching these samples which, we then often have to modify. Unlike mass machine made furniture where designs are CAD CAM based and computer driven the hand making process is a much more involved process of evolution. If you have pictures of pieces you have seen and liked, or you have your own designs please let us know. We are currently re-aligning our production and logistics capabilities, in order to be able to provide our clients with a Prestige Service which, will allow a given product to be provided in a range of 144 different finishes and fabric combinations. In time, the capability to provide Commissioning services may become fully available. See our email catalogues and regular supplements for details.
Q. What mattress does your beds take? - standard UK 5 foot king size and standard UK 6 foot super king.
Q. What supports the mattress? There are 11 hardwood slats supported by two centre poles from the headboard to the footboard with legs underneath to support them further so very strong.
Q. Is your furniture solid mahogany? - Yes it is 100% solid mahogany unless stated. We have no use for chipboards, MDF and cheap composite products.
Q. Is every bed completely hand made or is there a part machine process – No machines are used. All carvings no matter how intricate and carcassing are all done by hand.
Q. What is the difference between waxed mahogany and your finish? – A longer answer please see Our Finish
Q. What care does your furniture require? - Only a waxed base aerosol furniture polish is required as you deem necessary. The finish is tough and hard wearing and does not need the quarterly arduous beeswax treatment as needed on a waxed finish piece of furniture.
Q. How long can we expect the furniture to last? - If treated with care and not abused longer than your lifetime, our furniture is solid mahogany kiln dried hardwood with a very hard wearing finish. There is no MDF to damage or veneer to scratch through or peel off or softwoods in any part of construction. The bed and bedroom furniture with care should last generations.
Q How will central heating affect our furniture? - All wood whether kiln dried or air dried over 20 years will be affected by dramatic changes in it’s environment. It is a natural material and as such is affected by fluctuations in temperatures and moisture levels over a long period of time. Expansion and contraction is normal in natural wood, but as long as you do not submit your furniture to extremes in temperature and moisture over extended periods, the furniture will not be affected. Central heating will not affect our furniture and with our 7 day finish the wood is sealed and so is far better protected from changes in its environment. In fact, thermostatically controlled homes are ideal storage conditions.
Q. What if we do not like our furniture and does not meet our expectations? - We endeavour with our picture policy and descriptions to represent our furniture to the point of ‘what you see is what you get’ and there should be little room left for your expectations to be different from what we represent. In the case of this not happening, we will accept returns provided they are returned in the same condition as sent and we are given notice within 7 days of receipt of goods. We can not accept responsibility for damage to items during assembly and movement to appropriate rooms in your home. A reasonable administration charge may be applied at our sole discretion to cover return costs.
Assembly
Q. Do your beds come disassembled? - Yes footboard, headboard a pack containing side rails, another for slats. Where there are four posters roof surround and curtain poles, solid roof section for the Jacobean and twin side rails for the King Charles.
Q. What tools are required to assemble your beds? - A thin screwdriver or nail punch to tighten our custom made bolts beyond this nothing else.
Q. How do the beds go together? - As these are handmade beds nothing is made complicated as is often the way with mass manufactured dept store furniture. The four posters can be dismantled in parts. Essentially you have a separate footboard, headboard, side rails and slats. Each is obvious as to what they are, where they go and how they go together. There are male/female brackets in each side rail and footboard and headboard with a securing bolt. That is as complicated as it gets.
Q. What about other furniture? - Our wardrobes come in three core packs. The backs, the base and the top. Like the beds these are easy and very obvious, with a little thought to assemble, but the same in terms of assistance levels stated for the beds is applied.
Q. Do you assemble the beds? - For direct deliveries, we are happy to help, but our independent delivery service do charge extra for this. We advise customers to help us or watch so you know how to disassemble. For national deliveries our courier would require expensive additional insurance which would affect the delivery charges. We endeavor to operate with the lowest overheads and invest more heavily in the stock funding new designs etc. Please be aware that with just a little thought it is obvious how the beds go together, but we are always here to help on the phone and can be reached outside of office hours.
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